A service from Computer Helper
LurkAlert: Your Trusted Shepherd for Digital Safety
Quiet, around-the-clock monitoring for signs of remote access scams, backed by real people who respond when something looks wrong.
Remote access scams move fast. One deceptive phone call or pop-up can give a stranger full control of your computer in minutes. LurkAlert watches quietly in the background for the warning signs, and the moment something concerning appears, our team reaches out to help you respond before damage is done.
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🛡️Quiet 24/7 Monitoring
⚡Real-Time Alerts
👥Real Humans Respond
🏢20+ Years of IT Trust
🛠Free Setup Help
HOW LURKALERT WORKS
A Shepherd That Never Sleeps
Three things happen every day, automatically, so you can focus on your life instead of your computer.
01
Quiet Monitoring
LurkAlert runs quietly in the background on your computer, watching for the kinds of remote access tools scammers use to take control. You will not see it working, and it will not slow you down. It simply keeps watch.
02
Real-Time Alerts
The moment something concerning is found, our team is notified right away. We do not wait for you to discover the problem. We reach out to you, often before the scammer has a chance to do harm.
03
Human Response
You are never left to figure this out alone. A real person from our team calls or emails you, explains what was found, walks you through what to do next, and helps secure your computer. Software catches the signal. People help you act on it.
WHY THIS MATTERS
How Remote Access Scams Work
Remote access scams follow a pattern. Understanding that pattern is the first step to staying ahead of it. Here are three things worth knowing.
01
It Usually Starts With a Call or a Pop-Up
Most remote access scams begin with something that feels urgent. A phone call claiming to be from Microsoft or your bank. A pop-up warning that your computer is infected. A message asking you to allow someone to help. Other times it can start with something as innocent as a party invitation from a trusted friend whose account has been taken over. The scammer’s goal is to get you to install a remote access tool yourself, which feels harmless in the moment.
02
Once They Are In, They Are You
A remote access tool lets someone else control your computer as if they were sitting at it. They can see your screen, open your files, log into your accounts, and even move money. Many of the usual protections, like two-factor codes and fraud detection, do not help in this situation because the activity looks like it is coming from you.
03
The Signs Are Usually Quiet
Scammers often leave tools installed so they can come back later. Most people do not notice anything is wrong until money is missing or an account is locked. This is the gap LurkAlert is built to close. Quiet monitoring catches the signs early, and a real person helps you respond before the damage is done.
A Calmer Way to Stay Ahead of Scammers
You do not have to become a cybersecurity expert to stay safe. You just need someone watching with you. LurkAlert is quiet, focused protection from a team that has been helping families and small businesses for more than twenty years.
Or call us directly: 770.841.2962
OUR STORY
Built by People Who've Seen It Happen
LurkAlert is not a product built by strangers. It was created by Computer Helper, a family-run IT support business that has been taking care of small companies and everyday people since 2003. Over the years, we have watched remote access scams grow from rare events into one of the most common and damaging threats we see.
We built LurkAlert because the people who call us after a scam almost always say the same thing. They wish someone had caught it sooner. That is exactly what LurkAlert is designed to do. Real protection, real people, real response. We treat your computer the way we would want someone to treat our own parents’ computer.
A Computer Helper Company
Dependable hands for your digital world
20+
Years of IT trust behind the service
24/7
Quiet monitoring, every hour of every day
$12.5B
Lost to online scams in 2024 (FBI IC3)
1
Real human on the other end of every alert
REAL PEACE OF MIND
What Customers Are Saying
★★★★★
✓ Verified client
“I got a phone call from the LurkAlert team before I even knew anything was wrong. Someone had installed something on my computer after I spoke to what I thought was Microsoft support. They walked me through everything, stayed on the phone until it was fixed, and I did not lose a dime.”
Dorothy M.
Retired teacher, Georgia
★★★★★
✓ Verified client
“I signed my mom up after she almost got caught in one of those computer scams. Now I sleep better at night. When something did come up a few months later, they called her first, then called me. That is exactly what I was hoping for.”
Rachel B.
Daughter of a LurkAlert customer
★★★★★
✓ Verified client
“I am fairly careful on the computer, but my husband was not so sure about signing up for something he could not see. The setup was easy, they did it for us, and it has quietly done its job. We barely think about it, which is the whole point.”
Carol and Jim W.
Residential customers, Tennessee
ANSWERS UP FRONT
Frequently Asked Questions
Honest answers to the questions people ask most before signing up.
What exactly does LurkAlert do?
LurkAlert watches quietly in the background on a Windows computer for signs of remote access tools, which are the programs scammers use to take control of a computer during a scam. When something concerning is found, our team is notified and reaches out to help the user respond. It is focused, early-warning protection, not a full antivirus or cleanup service.
Do I need to install anything?
Yes, a small program is installed on the computer being protected. We can walk you through it on the phone, or we can install it for you remotely. Setup usually takes less than fifteen minutes, and it is included at no extra cost.
Will it slow down my computer?
No. LurkAlert is designed to run quietly in the background with very little impact on how the computer works. Most people forget it is there until they get a call from us.
What happens when an alert is triggered?
A real person from our team contacts the customer, and if requested, a trusted family member as well. We explain what was found in plain language, help disconnect anything that should not be there, and walk through the next steps to secure the computer and any affected accounts.
Is this a replacement for antivirus?
No, and we are honest about that. Antivirus and good everyday habits still matter. LurkAlert is a focused second layer that watches specifically for the kind of remote access activity that scammers rely on, which is an area most general antivirus products do not cover well.
Can you stop a scam automatically before it happens?
No system can promise that, and we will not pretend otherwise. What LurkAlert can do is catch the signs early and get a real person in the loop quickly, which in many cases is the difference between a scare and a serious loss.
Is this a good fit for an older parent or grandparent?
Yes, this is one of the most common reasons people sign up. Many of our customers are parents and grandparents, and many are signed up by a concerned adult child. Alerts can be sent to both the user and a trusted family member, so no one has to handle a scary moment alone.
How is my information protected?
LurkAlert is built and operated by Computer Helper, a family-run IT business that has handled sensitive data for small businesses and families since 2003. We only collect what is needed to watch for suspicious activity, and we do not sell or share customer information.
Still have questions? Call us and we’ll talk it through with you.
THE PEOPLE BEHIND LURKALERT
Real People, Ready to Help
When LurkAlert finds something concerning on your computer, one of these people is the one who calls you. Not a script, not a chatbot. A real person from a small, family-run business that has been doing this work since 2003.
Gerald
Founder
The person who started Computer Helper in 2003 and built LurkAlert to answer a problem he watched his customers keep running into.
Pamela
Customer Care
The voice most customers hear first. She handles questions, onboarding, and the follow-up after an alert.
Jeff
Partnerships
Works with senior centers, financial planners, and family advocates who refer customers to LurkAlert.
Kasey
Outreach
Helps more families and small businesses hear about LurkAlert and understand what it does.
Denton
Technology
Keeps the LurkAlert monitoring platform running quietly and reliably behind the scenes.